Introduction
We are Fishburners Ltd (ABN 32 152 773 647).
General
We take your privacy and data security seriously. We comply with the Privacy Act and the Australian Privacy Principles (APPs).
This privacy policy applies to personal information collected by us, except for employee records.
Collection
We collect personal information from you.
We collect personal information from you about your identity — including your name, address, date of birth and gender.
We also collect personal information about you if you post it on our website or in any of our forums.
We may collect information about you from other people, including your employer.
Technology
This website makes a record of the user’s visit and logs anonymous information for statistical purposes. This includes your top-level domain name (for example .com or .au), the date and time of you visit, what pages on the site you accessed, what search engine and what type of browser you used.
This website uses cookies.
Cookies are unique numbered identification numbers which are placed on your browser. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our site, we will link your cookie back to your personal information.
We use cookies to monitor usage of the website, to enable purchases, and to create a personal record of when you visit our website and what pages you view. Cookies are necessary to enable shopping on our web site, but if you do not wish us to retain any information about your visit to our site you can simply delete the cookies on your browser and change the settings on your web browser program.
Use and disclosure
Why do we collect your information and how do we use it?
We collect, use and disclose your information so we can:
- Confirm your identity.
- Assess your application for a product or service.
- Design, manage, price and provide our products and services.
- Manage our relationship with you.
- Minimise risks and identify or investigate fraud and other illegal activities.
- Contact you, for example, when we need to tell you something important.
- Improve our service to you and your experience with us.
- Comply with laws and assist government or law enforcement.
Fishburners may share aggregated and anonymised Customer Data with business partners for use for their business purposes, but Fishburners de-identifies and aggregates such data so that the data cannot be traced to an individual, a customer, or a device.
Why do we disclose your personal information?
We disclose to other businesses who do some of our work for us for the purposes listed in this policy, or for related purposes. This includes data analytics, cloud computing and IT support.
Unless there are exceptional circumstances, we will not disclose your information a purpose other than those listed here without you consent
In exceptional circumstances we may need to use or disclose your information without your consent. This will be limited to protecting the safety of you or another person, or as required by law.
We will disclose personal information if our assets and operations are transferred to another party as a going concern.
Service Providers
We use a number of third-party service providers.
Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
They are based in the US.
Their privacy policy is available here.
You may opt out of google analytics here.
Mailchimp
Mailchimp allows us to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
Mailchimp may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
They are based in the US.
Their privacy policy is available here.
Overseas disclosure
Where we share your personal information with businesses that are overseas, we make sure there are arrangements in place to protect your information. Most information is stored overseas and not accessible by the organisations we store it with.
By registering as a user of and accessing our Site, you agree:
- to and authorise us giving your personal information, in accordance with this Privacy Policy, to a third party who is not in Australia or a third party who may transfer and store outside Australia your personal information (Overseas Recipient);
- that, while we will take reasonable steps to ensure that an Overseas Recipient does not breach the APPs, Overseas Recipients are not bound by the APPs and subclause 8.1 of the APPs does not apply to the disclosure of your personal information to an Overseas Recipient*; and
- that, if an Overseas Recipient handles your information in breach of the APPs, you will not be able to seek redress under the Act.
*The APPs require us to ensure that Overseas Recipients comply with the APPs unless you agree otherwise. For more information, please check the Office of the Australian Information Commissioner (OAIC) website.
Direct marketing
We will use your email address to send you emails to update you about our services. You may opt out of these emails at any time.
We will not provide your email to third parties for marketing purposes
We do not use customer lists obtained from third parties for marketing purposes
We comply with the requirements of the Spam Act 2003.
Future communications
We will contact you to communicate relating to an outstanding order or request, respond to an email communication and for marketing purposes.
Access
How can you access, correct or update the personal information about you that we hold?
Can you access the information about you that we hold?
You can access the information that we hold that is about you. You can request access by emailing us at [email protected]. When you request access, we will need to confirm your identity.
Is there a fee?
There is no fee to ask to access the information, however, we may charge a fee to find the information and put it into an understandable format. This fee will be an hourly charge and any costs for expenses such as photocopying. If you ask to access the information, we will provide you with details about how much it may cost.
How long will it take?
We will try to make your information available within 30 days. If it is going to take longer, we will let you know.
When we may refuse to give you information.
We won’t provide you with information when we are required by law to keep the information confidential or if we are unable to confirm your identity.
How can you update your information?
If we hold information about you that is out of date or incorrect, you can ask us to update it. We won’t charge for this. If we don’t think the information is incorrect, we will explain to you why.
How do we keep your information safe?
System Security
When you log into our websites or apps, we encrypt data sent to your data so no one else can access it.
We have firewalls, intrusion detection and virus scanning to prevent unauthorised access to our systems.
When we send your data to other organisations, we use secure networks or encryption.
We use passwords to stop unauthorised people from getting access.
We destroy or de-identifying data when it is no longer required.
We regularly train our staff on how to keep your information safe and secure.
Links
Fishburners are not responsible for the privacy policy of any other site to which the site has a hyperlink. We advise you to look at the privacy policy of other sites before disclosing personal information.
Future changes
This privacy policy may be amended without notification from time to time.
How can you make a complaint about privacy?
If you would like to make a complaint about a breach of privacy you can contact us on
Level 2, 11 York Street, Sydney, Australia
You can also complain to the Information Commissioner under the Privacy Act.
To fund out about making a complaint to the information commissioner click here.
More information
You can find more information about your privacy at the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).